I was happy with the overall experience! Shawn was prompt to all our appointments and was a great communicator. Keep up the good work!

I just wanted to let you know that Roger B. was very professional and well organized. He led a hard working and polite crew. He represented your company well and was a great comfort to me, personally, in a difficult situation.

I just wanted to let you know that Roger Bahena was very professional and well organized. He led a hard working and polite crew. He represented your company well and was a great comfort to me, personally, in a difficult situation.

The team at SERVPRO was prompt and efficient when we needed them most. I especially appreciated the way they helped us pump out the basement through the night and kept air circulating afterwards, helping to prevent further damage to our special items.

I, and others at EMCO, were impressed with the promptness and professionalism of the crew from SERVPRO of Gurnee & SERVPRO of Libertyville/N. Chicago City/ Lake Bluff.  They showed up within an hour and immediately came up with a plan and started working. 

After viewing our camera video, we learned the pipe of a large supply line gave way around 7:00 am on Saturday. We did not discover it until 4:00 am Monday.  As one can imagine, there was a lot of water.  We were grateful SERVPRO came out the same day, arrived promptly, had all their own crews, and equipment readily available to extract the water and dry the large area where the water migrated. 

Again, I cannot emphasize this enough, we were super pleased SERVPRO showed up so quick.  Tom, and the rest of the crew, were knowledgeable and pleasant to work with.

Dominic and Sylvester are the best. They worked on stains in carpet until they disappeared. No complaints about moving furniture. All in all 5 Star review.