Recent Posts

Northern Lake County Flooded Basements

11/20/2022 (Permalink)

drawing of flooded basement If this is a familiar scene in your home or business, we can help! Call SERVPRO of Gurnee today.

Flooding most often occurs during heavy rainfall, but can happen any time for a variety of reasons.  Basements are more prone to flooding because they are the lowest level of a building or home and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure

SERVPRO of Gurnee personnel are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week/365 days a year
  • We’re a Preferred Vendor to most National Insurance Companies
  • We Can Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • We use advanced Inspection and Extraction Equipment

A flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Gurnee and letting our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

Basement Flooded? Call SERVPRO of Gurnee Today- We’re Ready To Help - 847-838-2954

Portable Fire Extinguishers in Your Northern Lake County Business

10/28/2022 (Permalink)

fire extinguishers Teaching proper extinguisher safety to your staff can save property damage and lives!

When used correctly, portable fire extinguishers can be essential in saving lives and property as well as preventing extensive damage. If fire extinguishers are available for employee use, it is the employer's responsibility to provide education.  Employees should understand the principles and practices of using a fire extinguisher as well as the hazards associated with fighting small or developing fires.

When operating a portable fire extinguisher, the NFPA suggests remembering the word PASS

Pull the pin. Hold the nozzle away from you and release the locking mechanism. 

Aim low. Point the fire extinguisher at the base of the fire.

Squeeze the lever slowly and evenly.

Sweep the nozzle from side-to-side.

Fire extinguishers do have their limitations, so it is important that you have the correct one in your facility.  Fires start within a matter of seconds.  In the event you incur more extensive damages and need professional assistance, please contact SERVPRO of Gurnee at 847-838-2954 for more information.  We are Here to Help!

Providing an Outstanding Customer Experience in Northern Lake County, IL

10/27/2022 (Permalink)

5 Star Review There is no greater compliment here at SERVPRO of Gurnee than a 5 star recommendation from one of our customers!

At SERVPRO of Gurnee, great customer service is of the utmost importance to us.  We work hard to train our emergency personnel to exhibit excellent customer service. When one of our customers is experiencing a water damage or fire damage emergency, we want to be there to help them recover their home or business to preloss condition with as little disruption as possible. 

One such example of this comes from a review written on our website by a customer who experienced water damage in his home. Harold C. writes:

"Both Ken and Ralf were excellent. They explained exactly what they were doing and were very efficient and polite. They worked quietly and precisely.”

Here at SERVPRO of Gurnee, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done. We are here for your emergencies 24/7/365.  Give us a call for help at 847-838-2954.

Pre-Storm Winter Storm Preparedness in Northern Lake County, IL

10/12/2022 (Permalink)

snowy street with car Winter storms can cause damage and injury. It is important to be educated and prepared.

Winter storms and blizzards in Lake County can bring extreme cold, freezing rain, snow, ice, and high winds. It is important to be prepared to protect yourself and your property from these winter storm events.  Winter storms create a higher risk of car accidents, hypothermia, frostbite, carbon monoxide poisoning, and heart attacks from overexertion.  Here are a few tips from FEMA that can help:

Know your area’s risk

Extreme winter weather can leave communities without utilities or other services for long periods of time. 

Prepare your home to keep out the cold

Check insulation, caulking, and weather stripping. Learn how to keep pipes from freezing. Install and test smoke alarms and carbon monoxide detectors with battery backups

Pay attention to weather reports and warnings of freezing weather and winter storms. 

Sign up for your community’s warning system. The Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio also provide emergency alerts.

Gather supplies in case you need to stay home for several days without power. 

Keep in mind each person’s specific needs, including medication. Don’t forget the needs of pets. Have extra batteries for radios and flashlights. 

Create an emergency supply kit for your car.

Include jumper cables, sand, a flashlight, warm clothes, blankets, bottled water, and non-perishable snacks. Keep the gas tank full.

Learn the signs of and basic treatments for frostbite and hypothermia

In the event that your home sustains damage from a winter storm, please do not hesitate to call SERVPRO of Gurnee at 847-838-2954.  Our trained professionals are standing by 24/7/365 to assist with your emergencies.

Fire Restoration 101: Structure Cleaning

10/4/2022 (Permalink)

SERVPRO workers cleaning a ceiling SERVPRO of Gurnee is here to help with any fire, soot, or smoke damage that may occur in your home or business.

Navigating the destruction of a fire in your home or business can be stressful, but SERVPRO of Gurnee is IICRC certified, experienced, and ready to bring your property back to its preloss condition.  Fires, large or small, can cause a great deal of smoke and odor damage. The heat generated by a fire and air currents can carry soot, smoke and odor throughout your entire property.

Before reconstruction can begin, structural cleaning is necessary so new materials will not be contaminated from previous damage. Utilizing the most up to date equipment, products and technology, SERVPRO of Gurnee thoroughly cleans damaged areas of your structure.

Our process will ensure that odor causing materials and potentially hazardous conditions are removed and treated before reconstruction takes place.

We focus on removing smoke residues from the building’s structural components and neutralizing odors given off by the residues. Following basic principles of cleaning allows us to accomplish this task:

  • Locate the smoke residues by carefully inspecting the affected area
  • Identify the type of residues
  • Capture and remove residues

When fire damage takes control of your life, we help you take it back. SERVPRO of Gurnee is ready and waiting for your call 24/7/365. Contact us for more information at 847-838-2954.

Content Restoration after Water Damage

9/20/2022 (Permalink)

flooded interior SERVPRO of Gurnee can help dry and restore your commercial or residential space.

Restore Vs. Replace

We specialize in cleaning contents after water damage. SERVPRO of Gurnee strives to restore instead of replace to help keep insurance costs down and save your sentimental items. So how do we assess items that have been exposed to water? There are a few main considerations: 

  • Class of water affecting the items.  Is the water contaminated?
  • Materials affected.  Are the items made of porous or non-porous materials?
  • Length of time affected.  How long has the water been standing stagnant?

When should you replace?

  • Soft/Porous contents affected by water containing sewage.  Category 3 or “Black Water”
  • Materials have been affected for an extended period of time and are showing signs of microbial growth.

When can you restore?

  • Hard contents that have not been penetrated by contaminated water.
  • Soft contents that have been affected by Category 1 or “clear” water and sometimes Category 2 “gray” water.

At SERVPRO of Gurnee, our first step is to determine which items have been exposed to water as well as to what category of water. Then we make sure the items are dry and free of any moisture. This helps our water damage professionals determine what can be saved and what cannot. This process is also used for furniture, upholstery, and carpet cleaning and restoration. 

Preparing Northern Lake County Businesses for Disaster: What is an ERP?

8/28/2022 (Permalink)

Emergency Ready Profile graphic with green background The ERP is accessible both on the web and an app for quick access when you or your employees need it most.

Nearly 50% of businesses do not reopen after a disaster. There are many reasons this happens, but a large contributing factor is the lack of a disaster recovery plan.  

SERVPRO of Gurnee can help minimize disruption to your business while delivering superior results.  With a highly trained team and specialized equipment, we can get the job done quickly and professionally.  See our full list of commercial services here.

One way we can be most effective is in creating a no-cost Emergency Response Plan for your business.  Whether you have a large or small operation, it is essential to have a plan in place.

An ERP includes:

  • A no cost assessment of your facility.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Please contact SERVPRO of Gurnee today at 847-838-2954 for more information.  We are here to help!

Providing 5 Star Customer Service in Northern Lake County

8/27/2022 (Permalink)

5 Star Review At SERVPRO of Gurnee, we aim to exceed customer expectations through caring and professionalism.

At SERVPRO of Gurnee, great customer service is of the utmost importance to us.  We work hard to train our emergency personnel to exhibit excellent customer service. When one of our customers is experiencing a water damage or fire damage emergency, we want to be there to help them recover their home or business to preloss condition with as little disruption as possible. 

One such example of this comes from a review written on our website by a customer who experienced biohazard damage in his home. Ron M. writes:

"SERVPRO had to do a total demolition and restoration of the inside of my house due to a biohazard. Ken and Josh went above and beyond to help with item removal that was not part of their job. Really great guys and sympathetic to the stress I was having to deal with during this ordeal. Cody Hutt was their Production Manager. Dealt with my insurance company to get the most to cover damage I was not aware of. Great bunch of guys. Thanks.”

Here at SERVPRO of Gurnee, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done. We are here for your emergencies 24/7/365.  Give us a call for help at 847-838-2954.  

Insurance Coverage for Storm Damage

8/12/2022 (Permalink)

lightning against dark sky Understanding your property insurance can help protect you in the event your home sustains damage from a storm.

Spring and Summer weather in the Midwest is welcomed with open arms each year.  It can, however, bring storms that could cause a wide variety of damage to your home.  Fortunately, much of this damage is covered by your homeowner’s insurance.  This insurance protection depends on what type of damage was caused and what caused it.  

Here are a few common events that are often covered on a standard home policy:

Wind Damage

Wind almost always damages the weakest areas of a home. After a storm, indications of damage would include:

  • Shingles in the yard
  • Creased or broken shingles from wind
  • Loose or missing siding and trim on your home
  • Loose or broken downspouts and gutters

Hail Damage

If hail causes damage to the exterior of your home, your dwelling coverage helps cover the cost to repair or replace the damage.

However, your home’s detached structures, such as a fence, garage, gazebo or swimming pool, may only have limited coverage from your base policy. In order to properly protect them from hail damage, you may want to consider adding coverage for your detached structures.

Lightning Damage

Lightning can cause serious damage to your home, including fire and damage to your electronic devices. Fortunately, your home insurance covers lightning-damaged electronics and other personal property, and your dwelling coverage protects the structure of your home if lightning causes a fire.

Here are a few coverages that can be added for extra protection:

Flood Insurance

Floods are a natural disaster that aren’t covered by your homeowners policy, but many companies offer flood insurance from the National Flood Insurance Program. If you live in a flood-prone area or just want peace of mind, consider purchasing flood insurance to protect your home and personal property.

Roof Replacement Cost Coverage

Your home insurance is designed to help cover the replacement of your roof if it’s damaged by a covered loss. But the amount you’ll receive for your damaged roof depends on if you have actual cash value (ACV) or replacement cost value (RCV). Having roof replacement cost value coverage means you’re covered for what it’d cost to replace your roof today without worrying about depreciation.

Matching Siding Coverage

Homeowner’s insurance replaces siding damage from specific types of losses, like damage from wind.  However, it only covers the parts of your home that are damaged. By adding matching siding coverage, you’ll be covered for a higher amount to compensate for replacing additional siding to match.

Sump Pump Coverage

Your sump pump is designed to remove excess water that accumulates around your home’s foundation. If the system ever fails or the power goes out, water overflow may occur. And you're typically not covered for this type of damage with your homeowners insurance. Having water backup and sump pump overflow coverage gives you that important layer of protection that is so important during these Lake County spring and summer rains.

In the event you do suffer damage from a storm, please do not hesitate to call SERVPRO of Gurnee at 847-838-2954 for your restoration or repair concerns.  We are here to help 24/7/365.

Fire Restoration 101: Levels of Fire Damage

8/4/2022 (Permalink)

residential fire SERVPRO of Gurnee is here to help answer your questions and restore your home to its preloss condition.

Levels of Fire Damage

Not all fires end with the same amount or level of damage. Fire damage is categorized into three different levels: minor, moderate, and major.  The trained professionals at SERVPRO of Gurnee will assess your damage and provide a plan of action to restore each unique fire loss.

Minor Fire Damage

  • Smoke residue is light and contained to certain rooms or areas. 
  • Restoration may involve dry cleaning and/or wet cleaning of ceilings, walls, floors and contents. 
  • Areas may need to be repainted, and minimal items may need to be replaced. 

Moderate Fire Damage

  • Smoke residue is moderate, and more materials require wet cleaning. 
  • Multiple areas require repainting, and the number of items requiring replacement multiplies.
  • Floors may require refinishing. 
  • Heat damage requires more materials to be replaced. 
  • Smoke orders are noticeable and the structure may require additional deodorization.  

Major Fire Damage

  • Smoke residue is present through a large portion of the structure.  
  • Smoke odor is much stronger, even overwhelming. 
  • Heat damage is severe.
  • Structural framing and finishes may be charred, requiring structural repairs. 
  • Emergency services are needed.  These include boarding up, establishing a source of electricity, winterizing the building in cold weather, and removing smoke-filled and charred debris.
  • Restoration will require extensive cleaning of the structure.
  • Contents that are salvageable will be moved off-site for cleaning.  
  • Multiple methods of deodorization are needed to remove smoke odors.

A fire of any size is one of the most devastating events a home or business owner can encounter. Each smoke and fire damage situation is different, and each requires a unique solution.  SERVPRO of Gurnee has the equipment, expertise, and experience to restore fire and smoke damage.  It is our number one priority to treat your family with respect and your property with care.  Call us today at 847-838-2954 for a no cost assessment.