A Glowing Recommendation from a Lake County Customer

12/27/2022 (Permalink)

At SERVPRO of Gurnee, it is our goal to exceed customer expectations.

At SERVPRO of Gurnee, great customer service is of the utmost importance to us.  We work hard to train our emergency personnel to exhibit excellent customer service. When one of our customers is experiencing a water damage or fire damage emergency, we want to be there to help them recover their home or business to preloss condition with as little disruption as possible. 

One such example of this comes from a review written on our website by a customer who experienced damage in his home. Kevin J. writes:

"We can’t overstate how pleased we are with the project just completed today by Josh of SERVPRO.  Not only is the workmanship excellent, it was completed quickly and with minimal intrusion.  Additionally, we noticed that Josh went above and beyond (on his own initiative) to correct a couple of other things he discovered in the process of repairing our bathroom.  What a great ambassador for SERVPRO he is…and our little dog fell in love with him too.  BONUS!  We also want to express our appreciation to Nicolle for the great job she did coordinating the project throughout.  She too was very accommodating and helpful at every step of the process.  We hope not to require such services again, at least not for a very long time.  But if/when we do, there won’t be a moment of hesitation in placing the call for SERVPRO to come to the rescue!”

Here at SERVPRO of Gurnee, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done. We are here for your emergencies 24/7/365.  Give us a call for help at 847-838-2954.