Providing 5 Star Customer Service in Northern Lake County

8/27/2022 (Permalink)

At SERVPRO of Gurnee, we aim to exceed customer expectations through caring and professionalism.

At SERVPRO of Gurnee, great customer service is of the utmost importance to us.  We work hard to train our emergency personnel to exhibit excellent customer service. When one of our customers is experiencing a water damage or fire damage emergency, we want to be there to help them recover their home or business to preloss condition with as little disruption as possible. 

One such example of this comes from a review written on our website by a customer who experienced biohazard damage in his home. Ron M. writes:

"SERVPRO had to do a total demolition and restoration of the inside of my house due to a biohazard. Ken and Josh went above and beyond to help with item removal that was not part of their job. Really great guys and sympathetic to the stress I was having to deal with during this ordeal. Cody Hutt was their Production Manager. Dealt with my insurance company to get the most to cover damage I was not aware of. Great bunch of guys. Thanks.”

Here at SERVPRO of Gurnee, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done. We are here for your emergencies 24/7/365.  Give us a call for help at 847-838-2954.